How  to  build effective  SAP  SuccessFactors  Custom  Pages

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User Experience Design

Introduction

Corporate training is evolving. Employees expect learning experiences that are accessible, relevant, and tailored to their roles, goals, and interests, not static content delivered in isolation.
With the New Learning Experience in SAP SuccessFactors, organizations have the opportunity to move beyond traditional training models and adopt a more user-centered approach. At TeamPeaks, we use this evolution to help clients connect structured learning requirements with personalized, engaging experiences.
One of the most powerful tools supporting this shift is Custom Pages.

What Are Custom Pages?

Custom Pages are configurable environments designed around specific learning objectives. They allow you to create dedicated spaces for key topics (such as compliance, sustainability, onboarding, or leadership development) bringing together multiple types of content in one place. These pages can include:

- E-learning courses
- Webinars and videos
- Podcasts
- External resources and links

Rather than navigating across disconnected systems, users access everything they need in a single, coherent experience. This helps organizations move from siloed training toward a more integrated learning ecosystem.

How to Build an Effective Custom Page

Creating a successful Custom Page requires more than just assembling content. It involves thoughtful design, clear structure, and a strong focus on user experience.

1. Define Clear Access Points

By default, Custom Pages are accessible through the Activities menu and can be targeted to specific user groups. To maximize visibility and engagement, additional entry points can be created within the Learning Home Page, such as Banners, Highlight cards, Direct navigation links.

There is no one-size-fits-all solution. The most effective approach is to design navigation paths based on user behavior and business priorities.

2. Structure content for Clarity and Usability

A well-organized page starts with a solid wireframe. This helps define:

- Information hierarchy
- Navigation flow
- Interaction patterns

Custom Pages are built using sections and cards, allowing content to be grouped and prioritized effectively. Key elements include:

Banners

Static banners for key messages (e.g., welcome sections)

Interactive banners with buttons linking to learning paths or external platforms

Cards

Cards can be used to highlight upcoming courses, expiring certifications, important announcements, or targeted messages.

They can also link to:

- External platforms (e.g., SharePoint or training providers)
- Internal learning plans
- Pre-filled e-mail actions
- Interactive pop-ups with curated resources
This modular approach makes content easier to navigate and significantly improves the overall user experience.

3. Convey Brand Identity

A Custom Page is not just functional, it’s also a reflection of your organization. Consistent branding helps users feel oriented and engaged. This includes:

- A tone of voice aligned with company culture
- Clear visual hierarchies
- Strategic use of color to guide actions
- Reusable visual patterns that create familiarity
When users recognize patterns and navigation cues, they interact more confidently and efficiently with the platform.

4. Control content visibility

Custom Pages allow precise targeting of content based on user groups and timing.
For example, new hires can see onboarding-specific materials, managers can access leadership resources, and time-sensitive content can appear only when relevant. This ensures that each user sees content that is meaningful to them, without unnecessary noise.

5. Measure Impact

Custom Pages can be integrated with external tools such as Microsoft 365 to embed surveys and feedback mechanisms. This enables organizations to track engagement, measure learning effectiveness, assess goal achievement.

When should you choose Custom Pages?

Custom Pages are particularly effective when you need to:

- Organize training around user needs rather than systems
- Deliver diverse types of learning content in one place
- Deliver podcasts
- Tailor experiences for different user groups
Thay are a key enabler of modern learning strategies within SAP SuccessFactors. When designed thoughtfully, they transform training from a requirement into a meaningful, user-centered experience. The real value lies not just in the tool itself, but in how it’s structured, branded, and integrated into the broader learning journey.